The following information applies to projects:

• ISAAC PROJECT
• PICTO
• ATMS related projects (HBP, AWS_KCS, TDD, TENSearch)
• KARL PROJECT
• Benjamin Annotation project
• LIGHTHOUSE
• GAIA AND NIKE PROJECTS
• POLARIS TEXT COLLECTION PROJECT
• WUKONG PROJECT

The client performs internal QA for all projects and if the the quality is below 90%, they can apply penalties.

LQA calculation formula: [1-(sum of total penalties/number of reviewed strings)]*100

To track your progress and review feedback on the OneForma Portal, follow the steps below.

1. Accessing the DESK Platform
Log in to the OneForma Portal (my.oneforma.com).

Navigate to the Tasks tab.

Click the DESK link to redirect to the workspace (desk.oneforma.com).

2. Generating Work Reports
Once you are in the DESK interface:

Select the Work Reports tab from the main menu.

Choose the appropriate Report Type and define the Period you wish to review.

3. Reviewing Performance and Feedback
To view real-time data for a specific task:

Locate your current task and click the Actions button.

Select View Performance from the dropdown menu.

A summary page will display, featuring your Quality Score and detailed Translation Feedback.

Check it constantly, as the feedback is closed in 2 weeks after it appears in your account.

1. Around 25th we receive purchase orders (POs) from the client
Payment cycle usually includes the period from the 15th of the previous month to the 14th of the current month. It may vary depending on the project. Ask your project manager about the details.

2. We prepare and send POs with the number of approved words/hours to our translators by the end of each month.

3. The translators should send their invoices to us.
Please send your invoice with payment details, PO number and the sum to invoices@alchemytranslations.com and add your PM to copy.

To invoice, please create a DOC file and add there:

• your name, address, payment information
• the name and address of our company (you can take it from the PO)
• PO number
• task name, amount of work, rate per item, total sum

Without these informations our accountants cannot accept it. How to create an invoice in Word: https://www.google.com/amp/s/www.wikihow.com/Make-Invoices-in-Word?amp=1

4. Usually we pay to our translators between 25th and 30th or in maximum 30 days after we receive an invoice from you.

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If you have any questions or queries regarding the invoice or payment, please apply to your PM.