Alchemy Translations

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
==== GENERAL QUALITY GUIDELINES ====

__**CLIENT GOAL AND COST RECOVERY**__: 95% of error free content (no corrections 
required). If any complaint about poor quality or rejection from the customer, a rework will be 
arranged. If the underperforming translator/reviewer is asked to implement the changes 
required by the customer by himself/herself, the required fixing will be done for free. If the 
feedback implementation is assigned to another linguist, the affected wordcount/additional 
cost of the rework will be compensated and deducted from the PO of the underperforming 
users. \\

__**QA CHECKS**__: General and task-specific quality checks will be performed by the reviewers 
and the Centific team before, during, and after the delivery to the customer. This is to 
monitor the general translation/review quality and to identify cheaters or poor performers. No 
matter in which stage of the process issues are detected, QA and anti-fraud protocols will 
apply to all users (reviewers included). \\

__**PROTOCOL FOR MANAGING PERFORMANCE**__


{{ :isaac_project:en:human_translation_instructions_v311:isaac_project_en_human_translation_instructions_general_quality_guidelines_img1.jpg?600 |}}

If any reviewer unfairly penalizes any translator by applying any error category improperly, 
the penalization will be removed from the translator performance report and applied to the 
reviewer himself/herself. \\
__**QUALITY GROUPS**__: According to each translator global quality score, there will be 3 
different Quality groups: \\
• Gold: global quality score >=95% \\
• Silver: global quality score between 80 - 94.99% \\
• Bronze: global quality score between 70% - 79.99% \\
Additionally: \\
• Bronze users could be temporarily deactivated for further quality checks and 
assessments. \\
• Users with less than 70% of global quality score will be removed from the pool for 
poor quality performance. \\
• Users with negative scores (below 0%) will be considered cheaters and the below 
anti-fraud protocol will apply. \\
• Gold suppliers will have higher priority during job assignments over the rest. \\
• Reviewers with a global quality score lower than 90% in Review webapps will be 
removed from the review pool for poor quality performance.  \\
This is a general framework, and it is for reference only. Centific is free to adapt and adjust it 
at any time depending on customer specific requests and project specific needs. For 
extraordinary circumstances or other scenarios not explicitly mentioned here, Centific is free 
to apply any necessary quality management strategy (including user removal, user 
deactivation, and PO discounts) depending on the case. \\

NEXT TOPIC => [[isaac_project:en:human_translation_instructions_v311:6_quality_criteria|QUALITY CRITERIA]]
Alchemy Translations

User Tools

Site Tools

Page Tools
