Alchemy Translations

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====== Telephony at Alchemy Translations ======

Voice over Internet Protocol (VoIP) via Session Initiation Protocol (SIP)

We usually use the app **Linphone** or **Zoiper** to make phone calls.\\
You may install this programme on your laptop or better mobile phone.

You need the following data:\\
server: 107.173.160.152\\
port: 5961\\
user name: same as your phone number\\
password: your password\\

You may also make internal calls to the staff (it's free) using extensions only, e.g.\\
  * 100 - **Forester**
  * 133 - **Karma** (__Margarita__ for the clients; Senior PM; English, German and Russian speaking)\\
  * 166 - **Daria** (PM working with English and German clients)\\
  * 199 - **Gil** (PM, French, Russian, English)\\
  * xxx - **Romaric** (PM, French, English)\\
  * xxx - **Maria** (PM, Spanish, English)\\
  * xxx - **Diomarkis** (PM, Spanish, English)\\
  * xxx - **Ramilyn** (PM, Sales Manager, English)\\
  * xxx - **Eulene** (BDM, Sales Manager, English)\\
  * 177 - **Viktoria** (HR manager)\\
  * 179 - **Albina** (Recruiter)\\
  * 157 - **Sergio** (Administrator)\\

Our main company number for the clients is +43 720 77 5362.

====== Zoiper for Android ======
The full guide is [[https://www.zoiper.com/en/tutorials/android|here]] and a small guide for Russian language [[https://digitoffice.ru/support/instrukcii/zoiper5/|here]].

To setup Zoiper, you need to fill in the following information:
{{:info:zoiper_setup_on_laptop_1.png?600|}}

{{:info:zoiper_setup_on_laptop_2.png?600|}}


{{:info:zoiper_setup_on_laptop_3.png?600|}}

If you setup your sip phone our your mobile check the following:
=== Receiving calls when running in background ===

Go to **Config** -> **Connectivity** and enable  "Wi-Fi keepalive" and "Stay awake".\\
Go back, open **Advanced ** and enable "Run in background".\\
Go back to **Accounts** -> select your account and then scroll down to "Network settings"\\
Adjust Transport type according to your provider's recommendation.\\

\\It is best to use TCP if it is supported by your VoIp provider.

=== Account settings: ===

Enable on start\\
On

Enctyption:\\
ZRTP - off\\
SRTP - off

Network settings:\\
Registration expiry time:\\
60

Transport type:\\
UDP (if doesn't work then TCP)

Use STUN\\
no

Use RPORT for signalling - on\\
Use RPORT for media - on\\

* In some contries it can work via VPN only.
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