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--- tips:lc:5_general_qual [2024/07/02 13:54]
sergio created
+++ tips:lc:5_general_qual [2025/05/12 09:26] (current)
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 ==== GENERAL QUALITY GUIDELINES ====
+**CLIENT GOAL AND COST RECOVERY**: 95% of error free content (no corrections required). If any
+complaint about poor quality or rejection from the customer, a rework will be arranged. If the
+underperforming translator/reviewer is asked to implement the changes required by the customer by
+himself/herself, the required fixing will be done for free. If the feedback implementation is assigned to
+another linguist, the affected wordcount/additional cost of the rework will be compensated and deducted
+from the PO of the underperforming users. \\
+**QA CHECKS**: General and task-specific quality checks will be performed by the reviewers and the
+Centific team before, during, and after the delivery to the customer. This is to monitor the general
+translation/review quality and to identify cheaters or poor performers. No matter in which stage of the
+process issues are detected, QA and anti-fraud protocols will apply to all users (reviewers included). \\
+**QUALITY GROUPS**: According to each translator global quality score, there will be 3 different Quality
+groups: \\
+• Gold: global quality score >=95% \\
+• Silver: global quality score between 80 - 94.99% \\
+• Bronze: global quality score between 70% - 79.99% \\
+**Additionally**: \\
+• Bronze users could be temporarily deactivated for further quality checks and assessments. \\
+• Users with less than 70% of global quality score will be removed from the pool for poor quality
+performance. \\
+• Users with negative scores (below 0%) will be considered cheaters and the below anti-fraud
+protocol will apply. \\
+• Gold suppliers will have higher priority during job assignments over the rest. \\
+• Reviewers with a global quality score lower than 90% in Review webapps will be removed from
+the review pool for poor quality performance.  \\
+This is a general framework, and it is for reference only. Centific is free to adapt and adjust it at any time
+depending on customer specific requests and project specific needs. For extraordinary circumstances or
+other scenarios not explicitly mentioned here, Centific is free to apply any necessary quality management
+strategy (including user removal, user deactivation, and PO discounts) depending on the case.\\
+NEXT => [[tips:lc:6_qualcri|QUALITY CRITERIA]]

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