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--- isaac_project:en:human_translation_instructions_v311:5_general_quality_guidelines [2023/11/15 15:43]
sergio created
+++ isaac_project:en:human_translation_instructions_v311:5_general_quality_guidelines [2023/11/15 15:51] (current)
sergio
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 ==== GENERAL QUALITY GUIDELINES ====
+__**CLIENT GOAL AND COST RECOVERY**__: 95% of error free content (no corrections
+required). If any complaint about poor quality or rejection from the customer, a rework will be
+arranged. If the underperforming translator/reviewer is asked to implement the changes
+required by the customer by himself/herself, the required fixing will be done for free. If the
+feedback implementation is assigned to another linguist, the affected wordcount/additional
+cost of the rework will be compensated and deducted from the PO of the underperforming
+users. \\
+__**QA CHECKS**__: General and task-specific quality checks will be performed by the reviewers
+and the Centific team before, during, and after the delivery to the customer. This is to
+monitor the general translation/review quality and to identify cheaters or poor performers. No
+matter in which stage of the process issues are detected, QA and anti-fraud protocols will
+apply to all users (reviewers included). \\
+__**PROTOCOL FOR MANAGING PERFORMANCE**__
+{{ :isaac_project:en:human_translation_instructions_v311:isaac_project_en_human_translation_instructions_general_quality_guidelines_img1.jpg?600 |}}
+If any reviewer unfairly penalizes any translator by applying any error category improperly,
+the penalization will be removed from the translator performance report and applied to the
+reviewer himself/herself. \\
+__**QUALITY GROUPS**__: According to each translator global quality score, there will be 3
+different Quality groups: \\
+• Gold: global quality score >=95% \\
+• Silver: global quality score between 80 - 94.99% \\
+• Bronze: global quality score between 70% - 79.99% \\
+Additionally: \\
+• Bronze users could be temporarily deactivated for further quality checks and
+assessments. \\
+• Users with less than 70% of global quality score will be removed from the pool for
+poor quality performance. \\
+• Users with negative scores (below 0%) will be considered cheaters and the below
+anti-fraud protocol will apply. \\
+• Gold suppliers will have higher priority during job assignments over the rest. \\
+• Reviewers with a global quality score lower than 90% in Review webapps will be
+removed from the review pool for poor quality performance.  \\
+This is a general framework, and it is for reference only. Centific is free to adapt and adjust it
+at any time depending on customer specific requests and project specific needs. For
+extraordinary circumstances or other scenarios not explicitly mentioned here, Centific is free
+to apply any necessary quality management strategy (including user removal, user
+deactivation, and PO discounts) depending on the case. \\
+NEXT TOPIC => [[isaac_project:en:human_translation_instructions_v311:6_quality_criteria|QUALITY CRITERIA]]

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