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info:sip_phone
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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info:sip_phone [2020/09/23 10:16] karma |
info:sip_phone [2025/11/26 07:58] (current) karma |
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| - | Telephony at Alchemy Translations | + | ====== Telephony at Alchemy Translations ====== |
| Voice over Internet Protocol (VoIP) via Session Initiation Protocol (SIP) | Voice over Internet Protocol (VoIP) via Session Initiation Protocol (SIP) | ||
| - | We usually use the app Linphone or Zoiper to make phone calls.\\ | + | We usually use the app **Linphone** or **Zoiper** to make phone calls.\\ |
| - | You may install this programme on your laptop or mobile phone. | + | You may install this programme on your laptop or better mobile phone. |
| - | [[https://digitoffice.ru/support/instrukcii/zoiper5/|further guides will be later]] | + | |
| You need the following data:\\ | You need the following data:\\ | ||
| server: 107.173.160.152\\ | server: 107.173.160.152\\ | ||
| port: 5961\\ | port: 5961\\ | ||
| - | user name: \\ | + | user name: same as your phone number\\ |
| - | password: \\ | + | password: your password\\ |
| You may also make internal calls to the staff (it's free) using extensions only, e.g.\\ | You may also make internal calls to the staff (it's free) using extensions only, e.g.\\ | ||
| - | * 133 - Karma (__Margarita__ for the clients; Senior PM; English, German and Russian speaking)\\ | + | * 100 - **Forester** |
| - | * 155 - Oksana (PM working with English clients)\\ | + | * 133 - **Karma** (__Margarita__ for the clients; Senior PM; English, German and Russian speaking)\\ |
| - | * 166 - Daria (PM working with English and German clients)\\ | + | * 166 - **Daria** (PM working with English and German clients)\\ |
| - | * 177 - Viktoria (HR manager)\\ | + | * 199 - **Gil** (PM, French, Russian, English)\\ |
| - | * 199 - Gil (French, English)\\ | + | * xxx - **Romaric** (PM, French, English)\\ |
| + | * xxx - **Maria** (PM, Spanish, English)\\ | ||
| + | * xxx - **Diomarkis** (PM, Spanish, English)\\ | ||
| + | * xxx - **Ramilyn** (PM, Sales Manager, English)\\ | ||
| + | * xxx - **Eulene** (BDM, Sales Manager, English)\\ | ||
| + | * 177 - **Viktoria** (HR manager)\\ | ||
| + | * 179 - **Albina** (Recruiter)\\ | ||
| + | * 157 - **Sergio** (Administrator)\\ | ||
| Our main company number for the clients is +43 720 77 5362. | Our main company number for the clients is +43 720 77 5362. | ||
| + | |||
| + | ====== Zoiper for Android ====== | ||
| + | The full guide is [[https://www.zoiper.com/en/tutorials/android|here]] and a small guide for Russian language [[https://digitoffice.ru/support/instrukcii/zoiper5/|here]]. | ||
| + | |||
| + | To setup Zoiper, you need to fill in the following information: | ||
| + | {{:info:zoiper_setup_on_laptop_1.png?600|}} | ||
| + | |||
| + | {{:info:zoiper_setup_on_laptop_2.png?600|}} | ||
| + | |||
| + | |||
| + | {{:info:zoiper_setup_on_laptop_3.png?600|}} | ||
| + | |||
| + | If you setup your sip phone our your mobile check the following: | ||
| + | === Receiving calls when running in background === | ||
| + | |||
| + | Go to **Config** -> **Connectivity** and enable "Wi-Fi keepalive" and "Stay awake".\\ | ||
| + | Go back, open **Advanced ** and enable "Run in background".\\ | ||
| + | Go back to **Accounts** -> select your account and then scroll down to "Network settings"\\ | ||
| + | Adjust Transport type according to your provider's recommendation.\\ | ||
| + | |||
| + | \\It is best to use TCP if it is supported by your VoIp provider. | ||
| + | |||
| + | === Account settings: === | ||
| + | |||
| + | Enable on start\\ | ||
| + | On | ||
| + | |||
| + | Enctyption:\\ | ||
| + | ZRTP - off\\ | ||
| + | SRTP - off | ||
| + | |||
| + | Network settings:\\ | ||
| + | Registration expiry time:\\ | ||
| + | 60 | ||
| + | |||
| + | Transport type:\\ | ||
| + | UDP (if doesn't work then TCP) | ||
| + | |||
| + | Use STUN\\ | ||
| + | no | ||
| + | |||
| + | Use RPORT for signalling - on\\ | ||
| + | Use RPORT for media - on\\ | ||
| + | |||
| + | * In some contries it can work via VPN only. | ||
| + | |||
info/sip_phone.1600856199.txt.gz · Last modified: 2020/09/23 10:16 by karma
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