**** **Lighthouse  Production Guidelines and Updates******

**Updated Production Schedule**\\

The production schedule has been revised since the project's start. Regular work is now anticipated for all vendors qualified for production in the coming weeks. No "idle" or "on-call" periods are expected.\\
**Note**: The client is US-based, and this week coincides with Thanksgiving, which may lead to slower production due to reduced client responsiveness.\\

__**Daily Production Instructions**__\\

To maintain alignment with client priorities:\\
**Daily Updates**: Instructions outlining urgent tasks will be sent regularly via email.\\
**Task Assignments**: Currently, production links are shared manually. Soon, tasks will be assigned directly via the platform to streamline processes.\\

__**Working Hours Commitment**__\\

We encourage vendors to commit to a minimum of 30 hours per week.\\
**Daily Limit**: The tool enforces a cap of 10 hours per day. Any hours logged beyond this will not be included in payment calculations.\\
**Planning Tip**: Ensure proper planning to maximize productive hours within the daily cap.\\

__**Payment Cycle**__\\

Payments will follow the monthly cycle outlined in the **SOW**:\\
**Payment Period**: 15th of the current month to the 14th of the following month.\\
**First Cycle**: As production began after November 15th, initial payments will be processed in the December cycle.\\

**Training and Practice Time**\\

Compensation for training/practice time applies only to vendors who qualify for production after meeting the required production hours. Payment occurs in the first cycle after qualification.\\
Compensation Rates:\\
**LE**: 1 hour\\
**CYU** and **TA/TC**: 1.5 hours each\\
**VCG**: Potentially 1 hour\\
**DA**: Potentially 1 hour\\
**Exclusions**: vendors passing LE but failing other certifications will not receive training/practice compensation.\\

__**Tool Timer and Active Time Tracking**__\\

Vendors can track time spent in the client tool via the built-in timer:\\
**Timer Features**: Located in the upper-right corner, it displays tasks submitted and active time in the last 24 hours.\\
**Inactive Time**: The timer pauses after 10 seconds of inactivity (e.g., switching tabs) but tracks inactive time, which is compensated up to 5% of total time (active + inactive).\\
**Efficiency Tip**: Use two windows side-by-side for research and tool usage to minimize inactive time.\\

__**Weekly Production Reports**__\\
A weekly production report will be provided by the client, detailing production hours for each vendor.\\

__**Troubleshooting Guidelines**__
For technical issues with the client’s tool, ensure basic troubleshooting steps are performed before escalating:\\
//Verify internet connectivity.//\\
//Switch browsers (Google Chrome and Safari are recommended).//\\
//Log out and log back in.//\\
//Clear browser cache and cookies.//\\

**Global Query** \\

If you have any questions/doubts about the assignments, please contact your PM and he/she will clarify this with the client.\\